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Privacy Policy

Last updated: March 2, 2026

1. Data Controller

Jila BV, a company registered in the Netherlands, is the data controller responsible for your personal data.

For privacy-related inquiries, contact us at: privacy@jila.ai

2. Data We Collect

We collect the following types of data:

2.1 Account Data

  • First and last name
  • Email address
  • Phone number
  • Preferred language
  • Time zone

2.2 Service Usage Data

  • Reservoir information (location, capacity, geometry)
  • Water level readings (manual or via sensor)
  • Water consumption history
  • Household size (when provided)
  • IoT device and sensor data (status, readings, device health)

2.3 Technical Data

  • IP address
  • Browser and device type
  • Website interaction data (via Microsoft Clarity)
  • Session and authentication logs

2.4 Communication Data

  • Messages sent through the contact form
  • Email or WhatsApp communications

3. Purposes of Processing

We process your personal data for the following purposes:

  • Service delivery: reservoir monitoring, water autonomy calculations, alerts and notifications
  • Account management: authentication, preferences, and service-related communications
  • Product improvement: aggregated and anonymised analysis of consumption patterns to improve the service
  • Network health: monitoring the performance of IoT devices and sensors
  • Legal compliance: fulfilling applicable legal and regulatory obligations
  • Promotional communications: sending informational emails about the product (with your consent)

4. Legal Basis

We process your data based on the following legal grounds under the General Data Protection Regulation (GDPR):

  • Performance of a contract (Art. 6(1)(b)) — to provide the Jila service
  • Consent (Art. 6(1)(a)) — for promotional communications and website analytics
  • Legitimate interests (Art. 6(1)(f)) — to improve the service and ensure security
  • Legal obligation (Art. 6(1)(c)) — when required by law

5. Data Sharing

Jila does not sell, rent, or share your personal data with third parties for marketing or advertising purposes.

Your data may only be shared with service providers essential to operating the platform (e.g., cloud hosting), who are bound by appropriate data protection agreements.

6. International Transfers

Our servers are located in the regions where our customers operate. Where data transfers outside the European Economic Area (EEA) occur, we ensure appropriate safeguards are in place, including European Commission Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We apply the following retention periods:

  • Account deletion: personal data is deleted within 30 days of a deletion request
  • Network health data: device performance data is anonymised and retained for aggregate network monitoring
  • Legal compliance: certain data may be retained for longer periods when required by legal or regulatory obligations

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: request a copy of your personal data
  • Rectification: correct inaccurate or incomplete data
  • Erasure: request deletion of your personal data
  • Restriction: restrict the processing of your data
  • Portability: receive your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interests
  • Withdraw consent: withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at privacy@jila.ai. We will respond within 30 days.

9. Cookies and Tracking Technologies

Our website uses Microsoft Clarity to understand how users interact with the site. Clarity collects anonymised session data, including clicks, mouse movements, and navigation.

We do not use advertising cookies or third-party tracking cookies for marketing purposes.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit and at rest, role-based access control, and regular security audits.

11. Children

The Jila service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will promptly delete that data.

12. Supervisory Authority

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, the competent authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or by email. The “last updated” date at the top of this page indicates when the policy was last revised.

14. Contact

For any questions about this Privacy Policy or the processing of your data, contact us: